Changing Lives Through Digital Transformation

Apex talks to Siva Balu, Vice President and Chief Information Officer at YMCA OF THE USA about Digital Transformation and what it means to him and his organization. With 20+ years as an industry leader, his perspective is a must read! 

 

Q: What does Digital Transformation mean to you?

A: Digital Transformation is to reimagine running your business in a new way using digital technology thereby exponentially changing the experiences of your consumers

Digital transformation is not just for your consumers, it is also transforming the experiences of your employees and stakeholders for the better. 

Digital Transformation is not a project but a continuum where you continuously strive to rethink on how to accomplish your business strategy through digital technology.

I consider there are three foundations of Digital Transformation: technology, security, and data. 

 

Q: What are some of the challenges of Digital Transformation?

A: Well, to start with, Digital Transformation has become a buzzword. It is very important to spend time in strategic thought leadership on what Digital Transformation means to your organization. How will Digital Transformation impact your consumers and how will it help you grow your business, reduce overhead, significantly increase the customer experience. The first challenge is to define what Digital Transformation means to your organization through a strategic roadmap. Then, it is important to get the stakeholder buy-in. Digital Transformation is not an IT project. It is an asset that needs to be thoughtfully planned. The last challenge would be strategic investment. In many cases, Digital Transformation initiatives tend to run multiple years. It is important to stay the course.

 

 

Q: What does Digital Transformation mean to your organization?

A: We are in the early stages of digital transformation where we are rethinking how we interact with our constituents in various areas including branding, marketing, communications, virtual interactions, mobile experience, etc. We are reimagining delivery of fitness and wellness through virtual and mobile platforms. We are looking to connect our digital products to our digital ecosystems. This will help us to tap into the big data in the backend for business intelligence and data analytics. This will also help us curate the consumer experience.

In addition, we are developing secure digital products to deliver chronic disease prevention programs to the program participants. We are currently getting inputs from various stakeholders to identify use cases for our digital transformation, including mental health programs, diversity content and more. 

This is an exciting time to be able to use digital to have a measurable impact in people’s lives. 

 

Q: What are your top data priorities: business growth, data security/privacy, legal/regulatory concerns, expense reduction…?

A: Some of our top priorities are foundation to our technology ecosystem and our digital transformation. For example, information security and privacy are non-negotiable. We look at data to help enhance our brand value. We use data to empower and enhance our consumer experience and in the long run identify areas where we need to focus on. Diversity, Equity, and Inclusion is an utmost priority for us. We use big data to help us identify where we need to provide programs and services where there may be a need. We are looking to transform our customer relationship management through our digital transformation initiatives. 

 

 

Q: How are you justifying the cost needed to evolve and adapt IT to support the speed and agility required by the business?

A: I am smiling thinking about this question. Whether your organization is for-profit, non-profit, government agency or NGO, and irrespective of your industry, everyone is faced with the question of cost at some point. 

This is where having a strong strategic direction, along with stakeholder buy-in is very important. Another issue I have both seen and experienced is, the key stakeholders and leadership treating IT as a silo department. The IT assets belong to the organization, not just to IT. In my experience, any time when there is a need to find efficiencies or cut costs, IT becomes the first target. This is because IT is perceived as expensive by the corresponding stakeholders. So, the challenges of cost justification are real.  

The best approach that has worked for me to continue to evaluate the IT costs and balance it with the business value proposition. The head of the IT team needs to think, act, and react like a business owner. Some of the fundamental values I have practiced are transparency, strategic alignment, constant communication, stakeholder buy-in, not being territorial and most important is to build trust.  Taking the stakeholders through the journey of what is being developed in IT and how it is going to help the organization, answering questions, being objective and open minded will ease the cost justification conversations. 

At the end, showing results will speak for itself. For the IT leaders, while it will be important to justify costs, it is equally important to continuously show the progress and results to your stakeholders.

 

 

Q: How would you define “Enterprise AI” in a non-digital native enterprise like your organization?

A: First, every organization will be digital-native in the near future, if not already. Then the premise is, how do we define “Enterprise AI”? It is a question of ‘when’ and not ‘if’. I predict every organization will be using AI in some form or the other in three to five years, most of it will be through integrating with strategic partners and products. AI will help organizations propel into the digital age, provided they have the right use cases identified to focus on. Just like how we moved from mainframes to client-servers, on-premises data centers to cloud, etc., we will move our analytics and business intelligence to AI models. And it will become second nature. There is also a perceived barrier to entry to AI, as there are cost and skillset barriers. We will see more and more vendors providing products powered by AI that will be used at an enterprise level.

 

 

Q: How is your organization leveraging Big Data and AI and machine learning to transform their businesses and what opportunities does it present to the business? What are the challenges, and how can these be best overcome?

A: In our newly developed digital platform as part of our digital transformation, we deliver virtual and mobile digital products. We are creating AI models to start using the data to train and deliver the highest level of experience to our consumers through curated content. The challenge we see is with the data, both the quality and the context. We are working on tuning our algorithms to continue to improve our models. 

 

 

Q: What operating model and cultural changes have you considered as you shift to a digital business? What parts of your business would benefit the most from a greater digital foundation?

A: I believe the entire organization can benefit from a strong digital foundation. Within the technology team, we are completely in an agile delivery model. We continue to deliver, learn from our mistakes, and keep making relentless forward progress. It may take a bit more time to educate all the cross-functional teams and bring them on the digital journey. We are off to a good start. 

 

 

Q: How has DevOps and cloud services changed the way you design, build, deploy, and operate online systems and secure infrastructure?

A: We are a 100% DevOps and Cloud Services shop. This has indeed tremendously helped us move ahead in lightning speed to focus on our digital platform and products, and most importantly to deliver to our consumers. What this has given us is to avoid the distraction of maintaining the legacy systems, time delays due to hardware purchases or other similar challenges one could face by not using cloud services. On the flip side, the DevOps approach helps us focus on the work needed to operate and secure our infrastructure. We encourage a culture of collaboration among all teammates and partners.

 

 

Q: What advice would you give an early-stage CIO or CDO joining an enterprise organization?

A: First, understand where your personal and professional passion is. We are all humans who bring our personal self to a professional place of work. Take time to understand the business, the strategy, and the stakeholders. Your team is your important asset. Develop, coach, and build a strong team.  Focus on building trust and credibility. Trust and credibility are built over time by keeping up one’s commitments and delivering consistently.

 

Siva Balu – Vice President & Chief Information Officer at YMCA OF THE USA

Siva Balu is the Vice President and Chief Information Officer at YMCA OF THE USA. In this role, he is working to rethink the work of Y-USA’s information technology strategy to meet the changing needs of Y-USA and YMCAs throughout the country.

YMCA of the USA is the national resource office for the nation’s YMCAs. The Y is the leading nonprofit in 10,000 communities across the nation delivering positive change through 2,700 YMCAs focusing on youth development, healthy living and social responsibility.

Siva is the creator of the new Y Cloud digital platform to deliver digital, virtual and mobile products to members across the nation. Y Cloud is the world’s first digital platform built for non-profits by non-profit.  

As the CIO, Siva works with the key stakeholders across the nation’s YMCAs in achieving the strategic vision. He leads the creation and execution of the technology strategy through collaboration and thought leadership including digital transformation, data strategy, cloud strategy, information security, project management, mobile apps, social media, CRM, data warehouses & business intelligence, IT infrastructure & operations to support the YMCA movement.

Prior to his current role, Siva has 20 years of healthcare technology experience in leadership roles for Blue Cross Blue Shield, the nation’s largest health insurer, which provides healthcare to over 107 million members—1 in 3 Americans. He most recently led the Enterprise Information Technology team at the Blue Cross Blue Shield Association (BCBSA), a national federation of Blue Cross and Blue Shield companies. He has created several highly scalable innovative solutions that cater to the needs of members and patients throughout the country in all communities. He provided leadership in creating innovative solutions and adopting new technologies for national and international users.

Siva earned a bachelor’s degree in electronics and communication engineering from Bharathiar University in India, a master’s in business administration from Lake Forest Graduate School of Management and executive master’s degrees from Harvard and MIT in Innovation, Strategy and Artificial Intelligence.

In his free time, he volunteers and contributes to several charities, including Special Olympics, Chicago Food Depository, Challenged Athletes Foundation, Beyond Hunger, The Pack Shack, Cradles to Crayons and Gardeneers. Siva is a Board Member at Sarah’s Inn, a non-profit supporting individuals and families impacted by domestic violence, and at The Soondra Foundation, a non-profit that provides healthcare to the poor working class in India. 

Siva developed a passion for long-distance running a few years ago starting with a 5k, and then to marathons and to running multiple ultramarathons. He has run multiple 100-mile races. He recently ran what is referred to as ‘the world’s toughest foot race,’ Badwater 135-miler in Death Valley, and one of the world’s coldest races, Tuscobia 160-miler.

 

 

 

The complexity of DevSecOps with Maria Schwenger

Apex talks to Maria Schwenger, AVP – Enterprise Digital Risk – Head of Application Security and Data Protection at American Family Insurance, to discuss how application security has changed with the rapid cloud adoption and what are some of the new approaches to application security and data protection.

 

Q: You have been leading digital transformation programs working exclusively in the DevSecOps space for several years now – according to your words “even before we could’ve imagined such a term”. What remained the same and what has changed in the DeSecOps implementations today? What are some of the new DevSecOps transformation strategies?

A: One thing that will always stay fundamentally the same is the very essence of the DevOps approach – the promise of speed in delivering value and the opportunity to adapt to the market needs at scale. This is the very reason why companies implement DevOps and more recently DevSecOps. The DevSecOps (also sometimes referred as Rugged DevOps) brings the additional notion of having the security implemented as early as possible into the development  process and in every phase of the Software Development Life Cycle (SDLC). The DevSecOps approach allows the security to be also applied in an agile manner by incrementally maturing the security practices within the CI/CD pipeline while accounting for the possible vulnerabilities and risks. These are the fundamentals of the 2 terms. 

Today we see a certain controversy between these 2 terms – some professionals get annoyed by having to talk about DevSecOps as a separate approach. They believe that if DevOps is done right, security will always be an integral part of the DevOps process. And, this is probably a fair statement. It is so nice if we can implement the security practices in a way that the security feels as an enabler (not a show stopper) to the DevOps process. Today, this is probably one of the most important transformation strategies around how we develop, release, and maintain code – the goal of having visibility and clear understanding of the vulnerabilities and the associated risk (the probability of being exploited and the possible impact to the business). No one will dispute the importance of end-to-end automation and tight integration of the security processes and tooling within the CI/CD pipeline, and why not – let’s experiment and sprinkle some Artificial Intelligence (AI) to additionally optimize the DevSecOps process! 

My take is simple – no matter what we call the process or combination of processes we decide to adopt (DevOps, DevSecOps, SecDevOps, SecOps, etc.) – the main goal is to establish and deepen the transparency and the trust between the 3 teams – development, security, and operations – and simplify the traditionally complex shared ownership in keeping our businesses on-line, safe, and agile. 

 

Q: What are some of the challenges of the modern DevSecOps? Where and how should we expect the security approach to change? 

A: I am glad to realize that more and more companies today understand the value of the tight integration between Dev, Sec, and Ops, and are attempting to establish the right level of automation and extended collaboration within their organizations. Every security and DevOps professional today knows that for a while the security was lagging behind the rapid agility required by DevOps, but now I see how companies are stepping forward to the right path addressing 4 main areas: 

  • Slow security processes contradicting the DevOps perspective of rapid agile/iterative delivery – traditionally the security processes were more manual and sequential, not iterative and fast and that caused delays into the DevOps cycle. The new approach here is to use the very opportunity specified by the “agile” definition – iteration!  If the development process is iterative and continuous (CI/CD means “continuous integration” and “continuous delivery”), the logical solution is to build also a “continuous security”. This is a huge opportunity for the security professionals today. 
  • Securing of new technologies at scale – By its own rapid experimentation nature, DevOps has rapidly adopted many new technologies that the security teams were not ready to support at the same rapid scale. The challenges came from adoption of new architectures (i.e., API, micro services), new technologies (i.e., cloud, containers, serverless), the role open source plays in the way we develop software today, etc. 
  • Another major area is the security and the efficiency of the DevOps process itself. Do we have a holistic view of the end-to-end development process? Can we guarantee that it is fully protected and secured? What is the best way to integrate “continuous security” into the DevOps cycle? Because, let’s make no mistake – an unsecure development process will most likely translate into unsecure production environment. We also know that the remediation of vulnerability findings is time consuming and can be complex requiring specific skills. This is an area where the “Sec” part of DevSecOps team should play a leading role. 
  • Last, but not least, every company should spend the time to rethink their global SDLC process according to the definition of their own digital transformation where security can never be an afterthought. Let’s not forget that DevSecOps is a people and cultural transformation as much as it is a technical, tooling, and process evolution. 

 

Q: You stated that due to the rapid cloud adoption and the agile DevOps, it seems that the traditional security tools and practices of application security simply cannot keep up with this demand? What is the new way to think about implementing application security? How do you see the DevSecOps vendors supporting these needs today and in the future? 

A: Yes, sadly enough, this is correct! In the last few years, application security has been seen as a hold up by the software development teams – something that is inefficient, takes time, is hard to do, and, in many cases, only available as a manual activity. 

The right approach is to rethink the entire SDLC process in a whole new way and to enhance it to a security enabled application development and deployment process. That means that security is an integral part of each step of the SDLC process. Let me throw a few terms out there, which are all targeting to establish the continuous security approach within DevOps and SDLC. Some colleagues talk about SSDLC – Secure Software Development  Life Cycle, meaning that we fully integrate the application security practices within every step of the development process. This also yields to yet another term – “Shift Left”, which is defined by moving the security testing as early (to the left) into the development process when there will be less changes required compared to remediating findings at a later time when the code is ready to be released. 

The security teams should also become enablers for the adoption of new technologies like Web Application firewalls, etc. that provide run time protection of the application layer. 

The vendor support here is an extremely important topic. Yes, we need modern application scanning tools that are easy to integrate within the CI/CD pipeline or, even better,  already pre-integrated within the development environment. I fully support the notion of testing the application code “from inside out”/”from within”. And, these tools should be intended to protect applications at both deployment and run time.  

 

Q: You have been helping many clients to move to the cloud as part of their digital transformation strategy. What are some of the most common challenges and what role does DevSecOps play in this? 

A: Oh, this is such a big topic – probably, for an entirely separate conversion. Let me see how I can summarise my thoughts at a high level. 

Many businesses today are defining and implementing their own “cloud first” strategy and the migration of applications to cloud is foremost in line. Since we are now entering a quite well established era of cloud adoption, the companies are looking to get more benefits from the digital transformation relying alike on both cloud adoption (for speed and cloud economics) and on DevOps (for agility and time to market.) Of course, any cloud adoption should be underpinned by effective security practices.

There are so many similarities between Cloud computing and DevSecOps. They are both pillars of digital transformation leading the business growth, both are accelerators for streamlining  processes and advanced automation, both are facilitators of global collaboration. They are also both accelerators for each other. Cloud provides “on demand” usage and scalability needed to develop and run applications. DevSecOps is often asked to be the bridge towards the cloud adoption – to lead in adopting the new architectures and new technologies, to perform the “stretch” within a hybrid cloud, and to integrate securely across the new business practices. 

Some of the common challenges are naturally coming from the above details. Companies need to grow skills and expertise to support their new cloud environments, to establish effective ways to manage their cloud spendings, budget, and forecasting while retaining full control over security of systems and data and compliance regulations. DevSecOps engineers need to lead with new technologies and architectures, executing “lift and shift” or building new “cloud native “ applications, handling multitude of deployments to new cloud environments with complex cloud configs, etc. The security (still listed as number one major concern) needs to handle extended access management controls and secure a much wider perimeter while being flexible and agile. Multi cloud adoption and complex integrations with 3rd party SaaS offerings often require additional skills and attention. In addition, all teams need to get used to the shared responsibility model where the cloud service provider is also part of the multidimensional collaboration.

There is a phrase that the cloud is a journey and not a destination (paraphrasing here). In respect to cloud and DeSecOps, it is a journey of building capabilities that enable our digital transformation for rapid business growth. 

 

Q: Looking at all security incidents, exposures, ransomware attacks, etc. today, what are some of the lessons learned in terms of Application security? For example – what are some of the Application Security takeaways from the Solarwind breach?

A: The SolarWinds incident brought a new dilemma to the AppSec practitioners. It showed clearly that our internal SDLC process can be compromised by attackers even though we do apply most of  the best practices of secure engineering, and that even companies who have in place most controls can still become vulnerable by using a trusted vendor.  We can review this from 2 separate angles: 

  • In house SDLC or security of our “software factory” – How well secured is our own application development process ( build, test, and deploy)? Is everything we do routinely today in the App Sec space enough to protect and secure our custom developed software, our homegrown applications? Do we have an end-to-end visibility over the SDLC  – from the moment a developer creates code and checks it into the repository all the way to what happens with this code when it is deployed in production and upgraded there? How effective is our security review process if the attackers had compromised the entire build process and used legitimate certificates to sign their code? 
  • Secure Vendor management – what is the best way to continuously evaluate and monitor the 3rd party software products and SaaS offerings we are utilizing today?

It is obvious, we need to be vigilant about our SDLC process and proactively monitor the way we design, build, and deploy our homegrown apps, as well as all integrations with 3rd party software. I see 2 main positive factors we can apply – “Shift left security” within the CI/CD pipelines within our DevSecOps process, and Zero Trust Architecture (ZTA) to protect our assets via continuous verification between systems, devices, applications, data stores, etc. based on “never trust – always verity” approach.

 

Q: You mentioned implementing a Zero Trust Architecture and you recently presented on Zero Trust at one of our Apex events. What was most exciting to you about this panel? 

A: I believe that the concept of Zero Trust is an imperative for our post-pandemic world. I am always excited to discuss the new approach to Zero Trust and what the organizations need to consider to successfully implement the Zero Trust Architecture today. 

Although Zero Trust is not new as a concept (I believe it was introduced sometime in 2010),  most conversations in the past have been around securing the perimeter and led in large by our networking and IAM teams. And, this is to be expected – our data was mainly located in the corporate data centers and accessed from the corporate network, with the implicit trust to everyone inside and generally protecting from external threats. However, our IT landscape has significantly changed today – data and applications are spread between “on premise” and multiple cloud providers and accessed based on the principles of “anywhere – anytime”. We also worry about both internal and external threat actors, and the trust is never given by default and always verified – and not only once, but continuously verified. For these reasons, the new approach to ZTA today is to invite new areas of expertise – people like me, who bring into the conversation the new perspectives of application/workflows and inter-system trust, the knowledge of data security life cycles, machine identity, etc. There is also a strong connection between ZTA and DevSecOps – both are seen as accelerators for the business, and both are bringing a new mindset, building a new culture across the enterprises. 

 

Q: You are also leading a Data Protection program. What are some of the top priorities of a modern Data Protection program? What role does DevSecOps play in it? Any secrets you can share?

A: With about 4000 confirmed data breaches in 2020, of which close to 60% targeted compromised PII, the data protection today is a critical segment of the enterprise cybersecurity readiness. (The data I cited by memory is from the Verizon 2020 Data Breach Investigation Report). Of course, the ultimate priority of any Data protection program is to ensure successful growth of the business based on secure and compliant data practises. A lot of emphasis and even enforcement today is also put on the data privacy function explicitly granting the consumers the rights to their data.  Establishing a good Data Protection Program includes building many capabilities across the areas of data security, data privacy, data governance, addressing audit/legal/regulatory concerns, driving expense reduction, etc. Lately though, I catch myself continuously explaining the importance of data classification because, in my mind, the data classification rules. Let me explain. How would we know what network segmentation or access controls are required for a newly implemented data flow or what safeguards and controls need to be put in palace (i.e., encryption/tokenization for PCI data)? The only way to gain this knowledge is to classify the data according to the company’s policies, understand the type of the data elements, and then – design appropriately.

DevSecOps plays a very important role within the Data Protection implementation. Not only that the data scientists benefit from the consolidated CI/CD process, but If properly applied, the Devsecops  practices bring automation, control, repeatability, auditability, ensure velocity, prevent misconfigurations, enforce permissions and and data retention policies, etc. These are all very important capabilities of the Data Loss protection/prevention (DLP).

To answer your last question – Unfortunately, there are no secrets here. The Data Protection and more specifically the DLP, require a great understanding of the business and its data, utilizing quite an expensive set of tools, and applying effective processes across the entire company. Although not easy, this is entirely possible when we keep the doors open for a wide, cross company collaboration. 

 

Q: I know you are writing a new book on cloud – can you give us some preview? What is the book about and what is the specific “cloud” point of view that you selected to write about? 

A: Now that the adoption of cloud is consistent and no longer just a hype, there have been many great publications in the wide spectrum of cloud topics – from the financial and business benefits of cloud adoption to the best practices or particular technical challenges like management of cloud resources in multi-cloud platform, migration to cloud, adoption of cloud native technologies, specifics of cloud security – you name it!  There are so many important topics to write about! However, after talking to many of my colleagues and cloud practitioners, I selected a bit of an unusual point of view. The book is intended to explore the value and the potential of cloud adoption as part of the rapid digital transformation of 21 century in our post-pandemic world. We try to answer questions like: “How cloud adoption can fuel the business growth and support the agility every company (big and small) needs in order to effectively compete today?” and “What is the impact of the pandemic on cloud adoption and all technologies fueled by cloud?”, etc.   It is a practical book that discusses some of the most common questions posed by IT leaders and cloud practitioners today and provides a point of view expressed by use cases to back up the new, post pandemic, cloud strategies. 

 

Q: You enjoy presenting at conferences, and it seems that people like your presentation style. Can you give us a few tips on creating a technical presentation? 

A: Oh, I am not sure I am an expert here, but here we go! Usually, I like to keep the presentation entertaining and interactive – asking the audience questions, giving a lot of examples, building up on a story or two, and using meaningful (sometimes provocative) images. Remember -”a picture is worth 1000 words” – there is a good reason why this expression originated in the early 20 century and is still very popular. A good idea is to keep the slides “uncluttered” although I tend to have some “busy” textual slides…(guilty here!) Also, I like to have a clear outline with crisp introduction and summary or lessons learned. I always try to leave the attendees with some kind of a follow up – like “Next steps” or a “Conversation starter”. Something to inspire people to keep thinking about the topic and bring the conversation to their companies and colleagues. 

 

Maria Schwenger – AVP – Enterprise Digital Risk – Head of Application Security and Data Protection at American Family Insurance

Maria is an innovative DevSecOps and Data Protection Leader well-known for leading multiple successful implementations of the vision of modern DevSecOps and her leadership in executing digital transformation in areas like IOT/Edge, AI, and Big Data Analytics. 

She specializes in leading organizations to effectively adopt and utilize new cloud technologies and new architecture paradigms like API/micro services, containerization, orchestration, serverless, etc. and applying DevSecOps and Agile best practices of secure Continuous Integration and Continuous Delivery. The results of her work on building “5 Star DevSecOps experience” demonstrate a multitude increase of efficiency and productivity gains in the development process leading to fast and secure product improvements. 

Currently Maria is concentrating on creating a comprehensive, but simple to implement DevSecOps practice that can be easily adopted across the board based on the best practices of secure engineering and data protection.

 

 

The Security Landscape with Rick Doten

Rick Doten, VP, Information Security at Centene Corporation, and CISO of Carolina Complete Health based in Charlotte, NC has spent his 25+  year cybersecurity career teaching, speaking and consulting . Today he speaks with Apex about his journey and outlook on what comes next and how we get there. 

 

Q: How can you best describe the relationship between the CIO and the CISO in the enterprise?

The CIO is responsible for developing and maintaining the technical infrastructure to run the business. The CISO is responsible for protecting from threats and managing risks that could impact the security and resiliency of that infrastructure.

 

Q: What is the biggest challenge for a CISO today?

Honestly, keeping the organization focused. There are so many security issues popping up in the news from Solarwinds, ransomware, spyware on phones, etc, that it becomes a frequent task to respond to executives who read these stories and ask “what are we doing about this?”.

Obviously, staying on top of these new threats and issues is important, and verifying what the risk might be to the business, but they should just influence the security strategy. Keep to the plan you’ve established and are following, and try not to get distracted by specific events.  Because otherwise, it’s like chasing dogs that burst out of the front door every time you open it. 

 

Q: How has the role of the CIO/CISO changed over your career?

I have been in the business long enough to see how the role evolved from when Steve Katz was appointed the first CISO in the mid-1990s. 

Initially, it was more technically focused, to find and close security gaps; then in the early 2000s, became compliance-focused. At that time, when I was a consultant, one of my CISO customers said he didn’t fear the hackers, as much as the auditors. In fact, in the mid-2000s, I saw many CISOs start to go to law school to better understand the rising regulatory landscape. Up to this time, the CISOs were reporting to the CIO. 

Then in the early 2010’s I saw the shift to risk management. IT security governance programs were more commonly being stood up more broadly, and we saw CISOs come out from under CIOs and to CEOs, COOs, CROs, CFOs, etc. This is where we started getting a seat at the executive table and board room on a regular basis, not just when there was a security breach.  

Today, it’s understood that CISO’s are part of the business, and that technology risk is a business risk. Business executives have come to realize that CISO’s have more of a role than just being the “in case of emergency, break glass” person; because a trusted, secure, stable, resilient infrastructure is a business enabler.  

 

Q: How do you stay abreast of the trends and what your peers are doing?

I am part of a local CISO group here in Charlotte that meets once a month. Because everything has been virtual the last 18 months, I’ve been able to do so much more networking with my peers than before. I do a number of CISO virtual roundtables, speak on panels, and conduct Keynotes at security conferences. I’m also on  Security Podcasts. 

 

Q: What advice would you give an early stage CIO or CISO joining an enterprise organization?

Understand the business you are in: How does it make money? Who are its customers? What obligations does it have to customers, regulators, or industry?  Develop a governance process first to link the business requirements to IT risk management goals. Develop an incident response plan and process to make sure you can respond when things go wrong. With technical controls, focus on the fundamentals, don’t chase the hot trends or threats. Technology is the easy part, don’t focus on finding the best tools, focus on the outcomes of the process—tools support a process.

 

 Q: How has DevOps and cloud services changed the way you design, build, deploy, and operate online systems and secure infrastructure?

I spent years doing application security consulting, from Ethical hacking online banking apps back in the late 90s, to training developers on application security, to helping firms integrate security within the application life cycle. Cloud is now part of the application security process.  The Cloud is an application itself. With infrastructure as code, governance as code, micro-services, and APIs in the cloud, applications and cloud have to be integrated. And also multiple diverse teams are now involved, not just developers, DBAs, and server admins. We’ve moved from design, build, run; to collaborate, integrate, and orchestrate.

 

Q: What are some of the personal experiences — or compelling arguments — that have influenced your thinking around gender and technology and have motivated you to get involved in being an advocate for change?

Cybersecurity talent is much more about personality and aptitude than education and certifications.  I think we have made the industry too intimidating for people who think they need to be geniuses, good at math, or have a certification to be a practitioner.  

There are specific personality traits that make a good cybersecurity person: inquisitiveness, correlation, pattern matching, tenacity, and not being afraid to try something that has never been done before.  These are not qualities you can train effectively into people who don’t have them natively.  But you can train people on tools and procedures.  

I’m a big fan of the Cyber Aptitude and Talent Assessment (CATA) test. This test doesn’t ask anything about security practices, controls, or standards, just questions to gauge how a person thinks. It has been used successfully in the UK and US militaries to identify potential cybersecurity talent. Anyone who has an interest in this industry should take the test, no matter the background, education, age, race, sex, disability–it levels the field to measure a person on aptitude.

 

 

 

Rick Doten – VP, Information Security, Centene Corporation & CISO of Carolina Complete Health

Rick is VP, Information Security at Centene Corporation, and CISO of Carolina Complete Health based in Charlotte, NC.  Rick supports both the NC health plan and corporate Centene in a cybersecurity leadership role. 

In his prior role, Rick worked as Virtual CISO supporting international companies. Rick also developed the curriculum for a Cybersecurity Master’s degree program for an International University.

Rick is an avid speaker at cybersecurity conferences, a guest on cybersecurity podcasts, and is a member of The CyberWire Hashtable.  Rick is on the Board of his local ISC2 chapter.

 He is part of the editorial panel of the CIS Critical Security Controls, and was the lead author on the newest version 8 of the Controls.  Rick has a YouTube channel where he is doing an overview of updates and changes into each of the 18 new CIS CSC v8 Controls.

Rick has alternated between being a management consultant and CISO throughout his 25+ year cybersecurity career, where he has run ethical hacking, incident response and forensics, and risk management teams.

The role and the focus of a CISO with Benjamin Corll

With 25 years of experience in the IT Industry, the insight, advice and perspective of Benjamin Corll, CISO, Coats is fascinating. His views on the relationship between the CIO and CISO, the importance of knowing the business and collaboration among teams are some of many areas that Corll shares through this Apex 1 on 1. 

 

Q: What is IT security doing to support innovation in the enterprise?

InfoSec has been an underpin for enterprise innovation for decades. We have been a force for change, yet we have operated behind the scenes for many years. Yes, we have had a bad reputation as it has long been believed that the InfoSec team is the “office of no”. However, I do like to say that we’re the team of the “office of the know”. And by this I mean that we have monitoring of the organization. We have an obligation to use this data to feed the other teams and to help them make better data-driven decisions. By doing this, we are driving (or supporting) innovation in the organization.

 

Q: How can you best describe the relationship between the CIO and the CISO in the enterprise?

As in most organizations, the CISO generally reports to the CIO. This means that the CISO has a tight relationship with the CIO. There should be mutual respect. I truly believe that the CIO and CISO are only successful when they are closely aligned. Security and IT should be aligned in objectives and strategy. The CIO is focused on availability and the integrity of the computing environment. The CIO is only going to be successful when the CISO is successful, as the CIO suffers when the network is breached, when applications are unavailable, and when desktops are compromised. The fate of the CIO and CISO are intertwined.

I have heard many times that it is said that it is a conflict of interest having the CISO report to the CIO. Can this be true? Yes, if the CIO is ignoring the risks that the CISO is reporting in order to prioritize uptime for the sake of availability. Yet, if the CIO understands that her success is tied to the CISO, then she should partner with and support the CISO. When that happens, there shouldn’t be a conflict of interest.

 

Q: What is the biggest challenge for a CISO today?

 Prioritization is the biggest challenge for a CISO today. The threat landscape continues to evolve. Our budgets will never be large enough and our teams big enough to address every risk. We cannot do it all. There will always be more to do. And we cannot remove all risk as that would be too cumbersome to end users or it would remove the ability for users to do their jobs.

Security teams will have to stay nimble and pivot. This doesn’t mean that security has to be only reactive, yet it does mean that they need to be flexible. A roadmap can still be developed and delivered upon, yet it is not to be written in stone as new threats may be revealed and require a shift in focus, a reallocation of funds, and full support put into a new initiative. 

This is why I believe prioritization is the key challenge for a CISO today.

  

Q: How do you stay abreast of the trends and what your peers are doing?

Collaboration & sharing is how I stay up to date on trends and with what my peers are doing. Joining organizations which enable sharing of ideas and experiences in a trusted and controlled environment is invaluable. Some of these are free, some of them actually have a subscription model. Both are good.

 There are curated lists of news which do save time. This allows me to know what some of the top articles and happenings are from around the globe without having to spend a lot of time scouring websites. What this enables me to do is answer questions if my executive staff calls me and asks me about something they may have seen in the news. So long as I have read my lists, I am rarely uninformed of the topics they’ve inquired about.

 

Q: What advice would you give an early stage CIO or CISO joining an enterprise organization?

Learn your business. Don’t focus on your silo’d role. Learn what the company does and the workflows required to produce the goods or service that drives revenue. This is going to help with two main things:

  1.       You’ll discover what the true crown jewels and critical systems are
  2.       You’ll learn how to align your organization with the business objectives

Talk to the business. Empower your stakeholders. Listen to listen. And when you make a promise or commitment, do everything to keep it. Even if you have to go back and tell them that something isn’t possible after all, still go back and have that conversation (and learn not to overpromise when you’re not absolutely certain). Stakeholder management and setting proper expectations goes a long way to being successful.

And then for the CISO, look at things from a risk based perspective. And when someone comes with a request, rarely answer with a “no”. Instead, answer with “Yes, and…”. Include the and to be the required guardrails or stipulations that you would be comfortable with the request. If possible, give multiple options. Allow the requestor to decide the path forward or if they don’t want to proceed. This makes the decision a joint decision and stops it from being an adversarial relationships.

 

Q: What can organizations do to get more women into senior level and executive positions? What can companies do to address unconscious bias at all levels of the organization?

How do we get more women into senior and executive positions? Be intentional. We need to get diversity in our organizations. This is also a diversity in thinking. I don’t want to hire anyone who thinks exactly the way I do. I need other thought processes and perspectives, else I’m going to continue to make the same types of decisions that I’ve always made. So I have to be intentional to hire people who do not think the same way I do. So I, like others, need to be quite intentional to require my recruiters to bring me a diverse group of candidates. And then I need to be open to those who have the right mindset, even if they don’t have all the experience that I want. For security, a mindset is more important than technology experience. I can teach someone the technology, yet I cannot teach them how to be curious, skeptical, or persistent.

 As for getting people into executive roles, organizations need to require a diverse group of candidates when a role is available.

 

Q: Has security been more of a challenge to manage while your teams have shifted to a Work From Home structure? 

My organization was friendly to a non-traditional office location for our administrative work force. However, it wasn’t exactly ready for everyone to not be able to ever be in the office, and certainly not for a year. 

How has this impacted the security? The engagement of users is more interesting. We need to make sure people stay engaged as they are more likely to follow the standards and security awareness when they feel engaged, empowered, and involved.

 

Q: Have you found new vendors for your organizations that are now needed in this time of COVID-19 and remote working

One of the most innovative companies we found was one that has enabled us to use our existing cameras within our facilities to allow our health & safety team to monitor the environment. The H&S team can get real-time / near-real-time alerts to unsafe activities. It allows remote monitoring of locations while still being able to detect undesirable activities and incidents.

 

Benjamin Corll, CISO, Coats

I’ve been in the IT industry for about 25 years now. I started in the US military as a small computer systems specialist, also known as a UNIX systems administrator. Being versed in CLI and IPTables, I was assigned to taking care of the firewalls and perimeter devices. This started a transition from sysadmin to security administrator. 

During the dot.com boom, I transitioned from military life into technology consulting. I spent the next several years deploying network and security devices before deciding it was time to settle down and begin building and maturing organizational security programs. I was fortunate enough to be a founding member of the US Postal Service’s Computer Incident Response Team (CIRT) where we built a world-class response organization with engagement with other CIRT/CSIRT/SOC’s around the globe.

 After a few years of building programs from a security engineering perspective, I shifted to building programs as an InfoSec Director. This allowed me to shift to a more strategic perspective and build programs that not only focused on risk management and protecting my organizations but also build programs that align security with business objectives.

 

The Evolving Role of a CDO with Bojan Duric

Bojan Duric is the Chief Data Officer (CDO) of the City of Virginia Beach where he promotes a data-driven and citizen-centric culture at all levels of the organization. Bojan’s rich experience in data science and business analytics span multiple industries including government, transportation, healthcare, and consumer packaged goods (CPG). He shares with Apex how he has watched the role of a CDO evolve throughout his tenure and discusses the current data trends that can impact an organization.  

 

Q: What is the difference between a Chief Data Officer (CDO) and a Chief Analytics Officer (CAO)? Are they one in the same?

A: I personally wear both hats and view these roles as being one in the same. However, depending on the size of the organization, its culture, and individual skills and personalities, the roles might be different. Both roles often play change agent with the same end goal, utilizing data and people to support organizational growth, enhance operational efficiency, and deliver an exceptional and personalized customer experience. The CDO is often incorporating both roles, while the CAO might come from the business side, focusing on data utilization without data governance, data infrastructure and other more technical data-related responsibilities.

 

Q: How have you seen the role of CDO change? Have you encountered any challenges facing the CDO function?

A: If we look at any business capability from a technology, people and process framework perspective, we can see that data plays an integral part and sits in the middle, acting almost as a glue. Projecting this view onto the CDO role clearly indicates that the role is evolving as our customers, processes and technology evolve, especially regarding overall responsibilities and organizational expectations. The role has become more mature and better-defined over the last few years, but the major leadership traits of possessing a well-balanced approach to technology and process while being an overall good negotiator and conversational leader to empower and inspire an entire organization to embrace data-driven practices remains a challenge. As an organization matures in its data and analytics journey, the role is growing by fine-tuning and expanding certain responsibilities. When I assumed the CDO position with the City of Virginia Beach, we defined our purpose as “to promote a data-driven culture at all levels of the decision-making process by supporting and enabling business capabilities with relevant and right information accessible securely anytime, anywhere, on any platform.” We were early in our data adoption journey, and our main goals were to address challenges such as breaking data silos, building internal data and analytics human capital, implementing an enterprise analytics platform and becoming cloud ready. By focusing on these challenges for two years and successfully closing the identified gaps, we enhanced our purpose to include digital transformation and innovation which changed the CDO role and responsibilities. It requires 360-degree support from leadership, peers, customers and fellow data and analytics practitioners. To secure buy-in from all stakeholders, it is very important to define an agreeable and achievable customer-centric purpose statement and start delivering on the promise. I have been able to get the necessary buy-in and continuously grow my team by frequently engaging customers and taking on new responsibilities to deliver actionable insights and relevant analytics solutions.

 

Q: How is your Organization leveraging Big Data and AI and machine learning to transform their businesses and what opportunities does it present to the business? What are the challenges, and how can these be best overcome?

A: Both Big Data and AI have been occasionally used as “buzzwords.” Big Data almost started to fade after failing to deliver on high expectations from all the hype a few years ago. Thanks to AI, Big Data is getting its second wind. AI, particularly narrow AI (NAI) seems to be able to deliver quick wins by automating processes and integrating chatbots, paving a good foundation for wider more sophisticated AI-backed solutions. So Big Data as a backbone of AI is getting attention again more from variety and veracity with way better outcomes than a few years ago when most business could not comprehend its applicability. Bots, RPAs and virtual assistants make AI applicability tangible and relevant to the business users. We have seen this transformation and its direct, positive and measurable impact on our organization with simple bot integration to handle basic, repetitive yet frequent tasks such as password resets and knowledge base searches. After one successful implementation, a floodgate of other use cases opened. Just one case, demonstrating seeing makes believing, has inspired great demand while cloud services along with human capital skills has proved to be able to scale appropriately and meet the increasing demand. Further automation and NLP adoption have huge potential, not only as a new solution but as an extension of existing business capabilities, almost AI as a service and product enhancement. For example, we all have access to personal assistants not only senior management as was the rule in past decades, but we do not utilize it in our everyday tasks to be more productive. The key to marginal improvements and adoption on a larger scale to gain huge organizational impact and operational efficiency involves freeing the creative mind to deliver new values. It requires unlearning old habits, relearning existing ones and learning new approaches. 

 

Q: What are the current data trends and how will it impact your organization?

A: Data is growing exponentially and new trends are emerging almost frequently but I would focus on a few that can make a huge impact on our lives as data consumers as well as on data practitioners such as data sharing and data privacy. It seems these are on opposite sides but not mutually exclusive rather data ethics inclusive. It does not mean that private data cannot be shared or that sharing means opening up all data. There is governance in place to ensure appropriate levels of privacy and security. It requires a good understanding of existing data compliance as well as your role to support and enforce data governance processes. I found that “data owners” are most reluctant to open up and share their data even in instances where there are no legal, compliance or business restrictions. I always use the analogy of home ownership when trying to explain data governance and especially, the term “data owner.” I ask the group to raise their hands if they are homeowners. You will notice most people in the room raising their hands. Second, I ask them if they would still be homeowners after failing to pay their mortgages for 12 months to raise their hands? Only a few hands would stay up (those who owned their homes outright and no longer had a mortgage). It is the same with the data; we own certain data and it is protected and regulated depending on industry and compliance, but in the most cases we as data practitioners are data trustees. We take good care of our homes, we follow regulations, do home improvements to enjoy our homes, improve quality of life, and build equity. We certainly do not mind keeping our neighbors accountable if we see that their neglect can jeopardize our living conditions and diminish equity potential. Why should it be different with data? If your home is one of your biggest assets, and we continue promoting ‘data as an asset’, then we should manage it as an asset. Data sharing is one way of improving and enriching your data. It also promotes data reusability, significantly reducing the number of requests for new datasets which force highly-skilled data engineers to perform unnecessary and redundant ETL processes. I have to admit that the data sharing implementation might be painfully slow, but we will see enormous efficiency among our customers even with small improvements around data sharing. Streamlining the process and annotating data on small samples eliminates not only silos but unnecessary errors and increases trust in existing data. Thus again showing the importance of being a data trustee.   

 

Q: How has DevOps and cloud services changed the way you design, build, deploy, and operate online systems and secure infrastructure?

A: My decades of professional experience as a data practitioner and a leader have taught me that information is valuable and actionable only if received when needed—one day or even one hour late could easily make it irrelevant. A day-old newspaper is viewed as useless, almost like garbage to be recycled. My latest hire to lead data engineering efforts came from a strong DevOps and cloud background. I see strong, agile, and infrastructure scalable data engineering is a prerequisite for successful data science and data analytics practices. For those going to the gym regularly, data would be your legs and you never want to forget your leg day, while analytics is your upper body, the most visible thus getting the most attention. Data engineering is your core, abs and back. A weak core compromises your overall health and fitness. So strong data science without strong, agile data engineering is questionable too. I must be clear that DevOps is not a simple copy/paste to data engineering, but there are many similarities. The data engineer role is often used interchangeably to define data architect which requires a solid cloud understanding. It also requires good scripting skills where I pull parallel with software developers, and as every code, it requires versioning and collaboration. In previous years, we have managed to retool part of our DBAs practice and develop a data engineering team that is fully cloud-certified adopting DevOps principles with an ultimate goal to manage data via code repos rather than maintaining multiple data tables and views. On the analytics side, in addition to computing power and scale, the cloud offers production-ready, data science services which require borrowing DevOps methods. Both cloud and DevOps hugely accelerated a long-term need for data analytics and quick turnaround resulting in DataOps as not only a set of best practices but as its own methodology in data analytics.

 

Bojan Duric is the Chief Data Officer (CDO) of the City of Virginia Beach where he promotes a data-driven and citizen-centric culture at all levels of the organization. As CDO, Bojan is responsible for implementing data and information strategies across the enterprise with wide impact not only on Virginia Beach residents but whole Hampton Road region. Shortly after joining the city, he successfully implemented the highly demanded Data Academy Program, a data and analytics literacy initiative which enriches employees with data and analytics skills to support factual based decision-making process. Some key advances for the City of Virginia Beach in his short tenure include the implementation of the first data and analytics platform for collaboration and a framework for certifying both data and practitioners, as he likes to call “Data Governance in Practice”. He views data as an asset to empower employees, boost citizen engagement, and increase transparency.

Bojan’s rich experience in data science and business analytics span multiple industries including government, transportation, healthcare, and consumer packaged goods (CPG). He has held key roles in financial, operational, supply chain, and sales and marketing analytics. His vast business background includes providing management coaching, training, and consulting to Fortune 100 companies and government contractors, such as Norfolk Southern, Carlsberg A/S, and ADS Inc. He is proficient in several open source and proprietary technologies and has developed a range of data solutions and analytics products recognized by influential data communities, and both private and public organizations.

Bojan is a guest lecturer at the Old Dominion University (ODU). He is the advisory board member with ODU’s Computer Science and Engineering, and Storme College of Business. Bojan holds a Bachelor of Science degree in Computer Science with a minor in Mathematics from Rutgers University and a Master of Business Administration (MBA) from Old Dominion University. 

 

Apex 1 on 1 with John Arsneault: Insights from a CIO, venture capitalist and a startup advisor

With over 30 years in the technology industry, his expertise in strategy and execution within the realm of growing business has made his 1 on 1 with Apex fascinating. Read John’s perspective on how the legal industry is evolving in the current state and his five step process for managing an organization.

 

Q: Have you developed a business driven data strategy; is there support for it and is your organization becoming more data-driven? What steps are you taking to ensure all areas of the business are data driven?

A: We set out to develop a business systems architecture that modernized all of our back office systems utilizing a platform first strategy.  This included moving to SaaS only vendors with modern API’s which allows us to move data in and out of systems as needed without heavy effort.  With a SaaS architecture, systems are automatically updated with new features, allowing IT resources to focus on value-add efforts vs. system upgrades and maintenance.  The organization has an ever increasing appetite for data driven decision making around client preservation, revenue generation and back office decision making.  We believe that simplicity in systems architecture plays a big role in adoption of tools and idea generation around them.

 

Q: How do you balance the need to ensure that non-revenue generating data-driven transformation efforts receive the commitment and funding that are required to sustain these efforts?

A: We build business cases for IT initiatives and run those cases through a technology steering committee for selection of a diverse set of annual investments.  While ROI is a key driver in the selection process, a balanced approach to progress across the entire firm is a key guiding principle.  Keeping the overall firm healthy from a technology perspective only happens if we invest in all areas of the firm vs. focusing only on revenue generating activities.

 

Q: How are you justifying the cost needed to evolve and adapt IT to support the speed and agility required by the business?

A: We have been successful keeping IT costs relatively flat despite investing heavily in new systems.  This is accomplished primarily by utilizing SaaS solutions.  Migrations from managing data centers and DR facilities to being 100% cloud as well as cloud PBX adoption has cut traditional IT infrastructure costs substantially, which offsets the investment in new systems.

 

Q: What operating model and cultural changes have you considered as you shift to a digital business?

A: This is something that is very much in progress in the legal services space.  Some technologies such as e-signature capabilities have made an immediate impact on efficiency and client service. Others such as Zoom have cut travel expenditures significantly.  There are many examples of technologies that have adoption curves that take years, while others catch on quickly.  Emergencies (like a pandemic) or an extreme competitive disruption can accelerate adoption, most however take a little time.  Our firm has moved in a direction of digital work processes quite a bit in the last few years with a focus on speed of delivery for clients.   

 

Q: What is the current state of Big Data and AI investment and do you sense the pace of Big Data and AI investment changing?

A: This has been mostly an experimental space in the legal world.  The biggest issue holding back adoption of AI in legal is the lack of focus on UX.  The majority of focus is on the back end of the systems, resulting in solutions that are hard to use, limiting who can take advantage of them.  This follows a typical innovation curve of complex systems and I expect this to change in the next 3-5 years.  There is already an uptick of focus on the UX of AI systems in the legal space.

Q: What advice would you give an early stage CIO or CDO joining an enterprise organization?

A: I think it is important when you join an organization to learn the business at a high level and develop a multi-year (call it 3 years) technology strategy for the organization. If you get too bogged down in the weeds early on, it is very difficult to shift to strategic work. I try to follow a five step process for managing an organization:

  • Develop a strategy aligned with the industry you are in and get executive buy in.
  • Build a team of A level players that are excited about the strategy.
  • Break the strategy down into tactics (prioritization, resource management).
  • Show up each day and grind.  Be consistent and keep commitments. Your staff will mimic your habits.
  • Develop the art of saying no.  You will be inundated with requests and ideas.  If you allow these requests to disrupt your tactical plan, you will not succeed with your strategic plan.  This is art form – you need to learn to say no without making people feel like you don’t listen or care.  That is not easy but it is a vital skill.

 

Q: How has cloud services changed the way you design, build, deploy, and operate online systems and secure infrastructure?

A: SaaS has changed everything.  You can focus on data and feature usage vs. deployments and maintenance.  Applications don’t get old, IT doesn’t have to choose what new features to give to the business because of limited resources.  There is no infrastructure to manage.  Tech access gets simplified, no VPNs, user experience is the same regardless of where you are or what device you are using.  The IT folks can focus on usage and value vs. keeping the lights on.  Product development can be more easily influenced with strategic vendors as they are now maintaining a single code base.

The ever changing role of a CSO with David Levine

With a wide and diverse variety of positions during his 23-year tenure with the Ricoh, Vice President Corporate and Information Security and CSO David Levine shares his perspective on the role of the CISO,  how he stays abreast of industry trends and in the current COVID-19 era, what it means to have a remote team. 

 

Q: How has the role of the CISO changed over your career?

A:  The CISO role has continued to grow in organizational and strategic importance within many businesses, including Ricoh. What was once a blended function in IT is now its own critical function with its leader (CISO/CSO) having a seat at the table and reporting, if applicable, to the board on a regular basis. That’s a significant transformation!

Q: What is the biggest challenge for a CISO today?

A: This ties into my answer above, the security budget and staffing has not necessarily kept pace with increasing demands and importance. As more and more of the organization as well as customers and partners realize they need to engage and include security the team gets spread thinner. This can put a real strain on the organization and its effectiveness. Prioritization and risk assessment become critical to help determine what needs to be focused on. You also cannot ignore the fundamental challenge of just keeping pace with operational fundamentals like vulnerability remediation, patching, alert response and trying to stay ahead of highly skilled adversaries. 

Q: How do you stay abreast of the trends and what your peers are doing?

A: I use a variety of approaches to track what’s going on relative to trends and my peers. Daily security email feeds are a great source to get a quick recap on the last 24 hours, leveraging one or more of the big research firms and being active in their councils is a great mix of access to analysts and peers. I am also active in the CISO community and participate in events run by great organizations like Apex. 

Q: What advice would you give an early stage CIO or CISO joining an enterprise organization?

A: Although I have been with Ricoh for many years, if I was moving to a new organization, I would take the time to ensure I understand:

 

  • the company’s objectives and priorities; 
  • what’s in place today and why;
  • what security’s role in the organization has been;
  • what’s working and what isn’t.

 

I’d also commit to completing initial benchmarking and make sure I spent time, upfront, to start to build solid relationships with key stakeholders.

Q: Have you been putting cloud migration first in your organization’s transformation strategies?

A: We adopted a cloud first mentality a few years ago. The cloud isn’t perfect for everything but in many cases it’s a great solution with a lot of tangible advantages.

Q: What are your Cloud Security Challenges?

A: For us, one of the biggest challenges is keeping pace with the business from a security and governance standpoint. We are currently working on putting in comprehensive policies and requirements, along with tools like a checklist, which will make it clear what’s needed and also enable the various teams to do some of the upfront work without needing to engage my team. That’s a win-win for everyone and reduces the likelihood of a bottleneck.

Q: What are your top data priorities: business growth, data security/privacy, legal/regulatory concerns, expense reduction?

A: YES! In all seriousness, those are all relevant priorities my team and I need to focus on. This further adds to the prior points around more work than hours and resources. 

Q: Did you have specific projects or initiatives that have been shelved due to COVID-19 and current realities?

A: Like most of my peers that I have talked to, we have put on hold most “net new” spending for now. The expectation is we will get back to those efforts a bit down the road. We are also taking a look to see what opportunities we have to streamline expenses.

Q: Has security been more of a challenge to manage while your teams have shifted to a Work From Home structure?

A: I am proud of my teams and the ecosystem we put in place. All in all, it’s been a pretty smooth transition. My team is geographically dispersed and a few key resources were already remote. However, that is not to say there aren’t any challenges – not being able to put hands on devices has made some investigations and project work more difficult but we’ve found safe ways to complete the tasks. Ensuring the teams stay connected and communicate is also important. 

Q: What were/are the most significant areas of change due to COVID-19?

A: We certainly had to make some exceptions to allow access and connectivity that we would not have done under normal circumstances, but it was the right thing to do for our business and our customers. We also had to shift some users to work from home who typically would not and as such, didn’t have the right resources. Both of these highlighted areas to focus on in the next revisions of our Business Continuity Plans which contemplated the need to shift work and locations but not necessarily everyone working from home. There is also a need to reemphasize security, policies, training when working from home.

“Take charge of your own career, and do it passionately,” with Varsha Waishampayan, CEO and Founder of WINGS for Growth.

Apex sat down with Varsha Waishampayan, CEO and Founder of WINGS for Growth who has tremendous experience on Wall Street building global teams from the ground up, problem solving and whose passion to promote women leaders led her here. She shares her experience along with ways that we can all move the needle through mentorship and support.  

 

Q: Is the lack of women in tech really a pipeline problem or is it that companies are not providing the culture to cultivate and promote their women talent? 

A: Lack of women in tech is a similar issue as lack of women leaders rising to the top in any industry. I do not believe in blaming companies, society or the world alone in general. Times have changed. Many opportunities have opened up for women to do what they want to do. Yes, there is still a lot of work that needs to be done to promote gender equality but we are heading in the right direction. Now the question is, are women ready when the opportunities arise? Do they have the right support system to rise? I do think companies have to do more work in creating an upward mobility path for all employees wanting to pursue a career in Tech regardless of their gender. In my view, CIOs still don’t have an important seat at the table. WHY?

Q: Does the current conversation about women in tech single women out and leave men out of the solution in your organization? 

A: No conversation should ever single women out. We always need men as our allies and partners in every growth conversation. No questions. Organizations need to create an inclusive culture not just by talking about it, but by doing it. 

Q: What can organizations do to get more women into senior-level and executive positions? Where do you see gaps? 

A: This is a longer conversation, but this is how I will summarize:

  1. First, women have to be ready and willing 
  2. Structured Mentoring and coaching program should be offered to high potential women feeling stuck in the middle 
  3. Women must create a better support system at home so that they can have work and life balance (Work and life Integration does not work in my opinion). Organization must support flexible work environment even for senior women. They should not have to pick promotion vs. family. 
  4. Women have to lift each other to reach the top  
  5. The organizations need to create opportunities for women and women need to learn how to spot, seize and grab the opportunity when they see it 

Q: What can companies do to address unconscious bias at all levels of the organization? 

A: Train them well and test them over and over again. Create a culture where employees feel empowered, respected and they are not afraid to own their actions.

Q: What advice would you give to a woman considering a career in the tech industry? What do you wish you had known?

A: If tech is your passion, go at it with full force. Doors will open if you want them opened. Perseverance and focus will clear the path. Don’t be afraid to chase opportunities where they exist. The biggest challenge with Technology is continuous education and innovation. Women have a lot more demands on their time. So, I found it challenging to keep up with new technologies while fulfilling my duties as a mom and wife at home. Prioritization and support system at home is key.

Q: What do you think is the biggest challenge for the next generation of women and how can we be stronger role models for them? 

A: Millennials have everything boomers often lacked – confidence, focus, passion and a great sense of entitlement. They MUST NOT undervalue experiential guidance. We need to be open-minded and flexible. Make room for the next generation to grow. Engage them in the decision-making process. Companies should fire their managers if they do not have a succession plan. 

Q: How is your organization creating programs and training for men to be better advocates for women specifically around support and sponsorship?  

A: WINGS for Growth is a nonprofit, we deliver a formal mentoring and coaching program to women with high potential. Many of our mentors are men and they are senior executives. We coach them and train them to become great mentors while they are in our program for 10 months. We also have female mentors. Often, they learn from each other’s experience.  

Q: How can women better support other women in technology? 

A: Women need to lift other women in any industry not just in Technology. There are plenty to go around, no need to be insecure. Just because we struggled does not mean others should. Progress will be very slow if we keep blaming companies, society, and businesses for gender equality, and we do not do our part. I am doing mine.

Q: It is no secret that many women in the tech industry felt their gender has affected the way that they are perceived or treated in their role. Have you come across a situation that made you feel that way?

A: I have not, mostly because I focus on what I can control and find a way to navigate through challenges. But I know gender plays a role. If you equip yourself with knowledge, passion and strong drive nothing is impossible. It may take longer but you will feel the progress.  

This is the reason I left corporate America to focus on the solution rather than complaining about the problem. I started a nonprofit called WINGS for Growth. We prepare women for upward mobility through formal mentoring and coaching. We also prepare senior executives to be better mentors. This is a ground level work we must do before we can have any meaningful conversation about Diversity and Inclusion and gender gap. 

 

Varsha Waishampayan, CEO and Founder, WINGS for Growth

Varsha has decades of management experience on Wall Street. During her career, Varsha has built large global teams from the grounds up, led complex problem-solving opportunities, and developed meaningful relationships in fortune 500 companies as well as in large nonprofit organizations. Varsha has worked with several C-level executives in her management-consulting career at PwC. She knows knowledge, authenticity, and insight is what matters in almost every business and she has learned and practiced that all her life. Her strong operational background helps her to stay focused on execution and delivery. 

Varsha is passionate about creating and promoting women leaders. She has worked and led nonprofits that focus on girls’ education. She is a teacher at heart and has seen her father changing people’s life from good to great by being a teacher all his life. Before stepping into financial services, Varsha was a professor of Chemistry in her previous life. She taught graduate level courses. 

Her fascination with leadership development in women was kindled by being a participant of the corporate run “Developing talent program” focused on women’s development. Varsha had a chance to observe, participate and understand the dynamics of what worked and what could be made better in workplace mentoring. At this point, she recognized she was drawn to constantly mentoring women around her and she could make a difference with her approach.

This led to a discovery and then new beginning of her purposeful journey. Varsha left her long successful career in corporate America and founded WINGS for Growth to pursue her father’s vision in a purposeful journey. WINGS for Growth is a non-profit organization, which empowers women to unleash their inner leader and accelerate their personal and professional growth.

Music is Varsha’s muse. She is rejuvenated by music and equally loves being energized by a day at the spa. Nature in its selfless giving inspires her every day. She is ever grateful to have a wonderful family and thankful that she followed her father’s best advice “There is never a bad time to do good, it is a matter of priorities”. She lives in Bridgewater, NJ with her husband and enjoys the natural bounty of her surroundings. 

 

Insights from a Transformational Leader with Susan Marricone

Apex sat down with Susan Marricone, a Technology and Transformational Leader to discuss the role of an IT Leader and the importance of innovation, being customer centric and IT as a business enabler in the enterprise. 

Q: What is IT doing to support innovation in the enterprise?

A: The current technological environment is so fertile and the need to innovate so urgent, that we shouldn’t even have to be asking this question. Innovation has to be a given for IT in the current environment; yet, in ­­many companies, IT isn’t doing enough to support innovation in the enterprise. 

It is today’s innovation that becomes the viable revenue stream of the future and much of that innovation has deep technological foundations in IT. IT is always at risk of becoming one of the “business as usual departments” instead of focusing a meaningful proportion of its activities on innovation. Close alignment with the business strategy as well as with industry trends can help IT focus its innovation activities in meaningful ways, but IT should also have its own innovation zone. It’s impossible to predict where the next innovation will come from.

Q: What is the single most important thing CIOs should be focusing on today?

A: Like every other part of the enterprise, the most important thing for CIOs to focus on is the customer. The real customers of the company, not the fallacy of the “internal customer.” The “internal customer” fallacy has caused a lot of damage to many IT departments by enabling a lot of gold-plating, a lot of unnecessary internal processes and the reinforcing silos or introducing new ones. CIOs have to lead the way by aligning closely enough with the business to make it clear how IT’s activities are ultimately serving the customer, even when it is not readily apparent.

Q: Should IT be a business enabler?

A: Unless it’s been strictly relegated to “keeping the lights on” – which is net loss for everyone involved – then IT should not only be a business enabler, they should be business partner and a business leader. IT should be at the forefront of ideas, technologies, services and platforms that can not only enable the business but inspire it as well. IT cannot settle for being merely reactive but needs to be firmly entrenched in business strategy and growth and viewed as an internal think tank for ideas.

Q: How do you stay abreast of the trends and what your peers are doing?

A: Talking, reading, travelling to conferences where the people I respect as innovators and thought leaders have a presence. Mostly it’s a mindset of keeping one’s eyes and ears open to what’s happening all around – and making sure you keep it as a priority.

Q: What is the biggest challenge for a CIO today?

A: Finding and keeping the right people is one of the biggest challenges for any leader, including CIOs, particularly in the current competitive environment. For CIOs, it’s extra hard, given the pace at which the landscape changes.

Q: How has the role of the CIO changed over your career?

A: There was a day when a CIO could succeed merely by effectively implementing three- or five-year old technology strategies cost-effectively and with stability. Those days are gone, and the role of today’s successful CIO is a multi-faceted mosaic: part leader, part visionary, part technologist, part transformational guru. Much more challenging – and much more interesting too!

 

Susan Marricone, Director – Agility / DevOps Transformation Leader

Susan Marricone is a dynamic executive and transformation leader making an impact on the Future of Work and Ways of Working to deliver strategic business initiatives. As companies undergo digital transformation and recognize the need for continued innovation, transformation touches many different parts of the enterprise – from organizational structure and business processes to more agile strategy, finance, HR, procurement and supply chain.

A Certified Agile Leader (CAL), Susan Marricone is also certified in business agility, Agile HR, Lean, Change Management and Leading Disruptive Innovation. She holds most major industry leading Agile credentials and has deep experience in Agility.

Susan Marricone has been a speaker for the national Agile Alliance | Women in Agile workshop, leading into the Agile2017 Conference and Agile NJ among other venues, speaking on topics including Empowering Women through Agile Outside IT, Agile HR, and the evolving role of the Agile Business Analyst. She is currently on the Advisory Board for the Rutgers University Leading Disruption Innovation Certificate Program.

The role and the focus of a CISO with Tim Swope

Apex sat down with Tim Swope, Chief Information Security Officer at Catholic Health Services of Long Island to discuss his role and experience as a CISO. With extensive experience in the industry, Tim shares his advice and the value of an IT Risk Management Program being the cornerstone for all cyber security work.

Q: What is IT security doing to support innovation in the enterprise?

A: In addition to training the IT Security Staff, we all attend many seminars outlining new and innovative technologies and with our Proactive Risk Management model we are able to determine what GAPS those technologies will close in our organizations.

Q: What is the single most important thing CISOs should be focusing on today?

A: While many security leaders focus on the technical side of cybersecurity, a key focus of mine is risk management. Risk management is the overriding element for successful cybersecurity programs.  We need to know what cyber risks and 3rd party vendor risk that my affect our organizations, assign a risk level and then focus our remediation and management on the top tier risks first.

Q: How can you best describe the relationship between the CIO and the CISO in the enterprise?

A: The CIO and I work very closely together on the overall information strategy for the organizations.  That being said, while the CIO might push for technology solutions that will make access to information easier…..I ensure that we can effectively manage and monitor that technology.  In the Healthcare space, innovation has moved faster than our ability to secure it. I remind the CIO we are FIRST in the patient privacy and safety business..not the convenience business!!

Q: How have you searched for and found the best vendors for your organization?

A: We have a very strict due diligence process for our vendors, especially those that will be working with PHI. However, we are constantly looking and evaluating vendors that may be able to save us cost, have greater automation and solve our needs better.

Q: What is the biggest challenge for a CISO today?

A: In the Healthcare industry, changing regulations, the need to expose patient data to outside entities and ensuring that the same IT security posture remains in place in the face of this change.

Q: What advice would you give an early stage CISO joining an enterprise organization?

A: When coming into a new organization as a CISO leader, I strongly believe in conducting an internal assessment to get an understanding of what controls and technologies are in place. While some CISOs may rely on an outside firm to conduct these, I choose to do an initial assessment myself, putting myself in an outside auditor’s shoes. Rather than looking at somebody else to do it for me, I’ll do it myself and I think that’s the key thing a CISO should do, is understand his or her landscape and do their own personal assessment and only then can you see what you really have.

Q: What is the importance of an IT risk Management Program in today’s cyber security landscape?

A: In order to deliver value to our customers, patients, employees, communities and shareholders, we at Catholic Health Services and other Healthcare organizations must understand and manage the risks faced across our entire organization. Risks are inherent in our business activities and can relate to strategic threats, operational issues, compliance with laws, and reporting obligations.  As part of the overall IT risk management process Information Security, Governance and Risk (ISGR) departments are responsible for various activities that are important to regulatory compliance, information security, data protection and risk management. This group has the authority and responsibility to investigate and assess compliance in all activities relevant to the Security Governance Program and to report on compliance status to IS Management.

The “Framework” that encompasses their Risk Management Program has the primary functions to:

  • Determine categorization of IT risks
  • Define the common framework used to identify and manage potential events that may affect information within the IT infrastructure
  • Define accountability for IT risk management
  • Determine the governance and oversight of IT  risk management activities

Internal and external events affecting our ability to achieve our security and operational objectives are identified at various points in the business cycle. During strategic and business planning and review processes, business unit management assesses the market and competitive environment to identify risks and opportunities facing their business. The various risk management functions within or assigned to that business unit provide expertise, support and input into the process. Each of the risk management functions is represented on applicable management committees to enable effective risk identification and business partnership.

Throughout the year, risk assessments, scans and surveys are performed by the ISGR team to identify internal and external events that might affect the achievement of the Company’s objectives. Additionally, the various risk management functions scan the external environment for risk indicators through analysis of applicable business intelligence, including trends in external health authority and other government inspections and enforcement, legislative changes, and shifts in market, payer and consumer models, as well as relationships with external subject matter experts.

Finally, risk management functions review the output from internal monitoring and assurance activities to identify gaps and emerging risk areas. Risks are analyzed, considering likelihood and impact of a given outcome, to determine how they should be managed.

If we can take a way one lesson from the need for a risk management program it is the following:

Risk Management is the number one process for Identifying potential risks and creating a plan to eradicate or manage them!!

We don’t accept Risk, we continually Manage it!

 

Tim Swope

CISO

Catholic Health Services of LI

Mr. Timothy Swope is currently the CISO of Catholic Health Services, an 18,000 employee hospital group in Long Island, NY. He is an Information Security and IT Risk Management professional who partners with Chief Information Security Officers and IT Governance, Risk and Compliance executives to assess and deliver IT Security and Risk Management programs to Health Care and Insurance, Pharmaceutical and government agencies. After spending over 2 decades assisting clients implement secure enterprise BI, EHR, Meaningful Use and other data science systems, Tim knows and understands the requirements and components that create a secure information security posture. A key area of his expertise centers around interpreting and applying Federal, State and Industry regulations such as: DSRIP, HITRUST, HIPAA, NIST SP 800-53, 21 CFR Part 11, Health Insurance Reform: Security Standards, FISMA (Federal Information Security Management Act) and locally the Zadroga Act to name a few.

He also supported cyber security requirements for Medicaid’s Delivery System Reform Incentive Payment (DSRIP) Program at 2 of New York’s largest PPS’s (Performing Provider Systems) Northwell Health and NYC Health and Hospitals.

He has supported the IT Risk Management and IS Security initiatives of organizations that include Excellus BCBS, Medimmune/ Astra Zeneca, MERCK, ENDO Pharmaceuticals, Novo Nordisk, Daiichi-Sankyo Solutions, Johnson and Johnson, District of Columbia Government office of the Chief Financial Officer, District of Columbia Water and Sewer Authority, City of Richmond, Virginia Department of Public Utilities.