CIO/ CISO Banking/ Finserv Fireside Chat
August 19, 2020
It's all about the CX: Creating a better customer
experience though a better back end
Traci Robinson-Williams
Technology Business Strategist, Regulated Industries | GitLab
Dimitrios Tzimas
Executive Director, Head of Cyber Security Architecture, UBS
Khalil Ahmad
Senior Director & Head of DevOps, S&P Global
Speaker: Traci Robinson-Williams, Technology Business Strategist, Regulated Industries | GitLab
Invited Members Include...
Agenda
5:00pm-5:10pm (EST)
Opening Remarks & Executive Introductions
5:10pm-5:25pm (EST)
Host Presentation
5:25pm-6:00pm (EST)
Fireside Chat
6:00pm-6:30pm (EST)
Executive Discussion
Hosted by:
Title Representation
Industry Breakdown
Org. Size by Revenue
Got questions? We’ve got answers!
Why should I attend?
Your time is valuable and we make sure to make the most of it! We take the time to figure out your challenges and customize your experience to meet your needs. Our agendas are tailored to your feedback and we pride ourselves in covering the most cutting-edge content delivered by renowned industry experts. Look forward to building enduring partnerships and together we’ll go straight to the top.
Where is the event taking place?
The event is by invitation-only. The location will be released to all attendees once your registration has been confirmed.
What is the dress code?
We recommend business attire. Most attendees wear suits or comparable attire. Ties are optional.
Can I bring a colleague with me?
Yes! We always urge our members to refer their colleagues! We love adding new members to the community, especially if they come highly recommended by a current member. Either have them reach out to your Apex POC or have them fill out the Member Registration Form.
What if I have dietary restrictions?
No problem! Please let your Apex POC know as soon as possible in order for us to work with the venue on providing alternate options for you at the event.
What if I want to speak at an assembly?
Apex is always looking for speakers that can contribute their valuable insight. If you would like to speak, please contact your Apex POC or fill out the Speaker Registration Form on the Assemblies page. Please keep in mind that we receive many inquiries for speaking and sessions are available on a first come first served basis. But no need to worry, we have plenty of opportunities available at future assemblies.
I plan on being in attendance, but what if something comes up and I have to cancel?
We understand that something may come up on your calendar! Before canceling with us, please know that we will have a separate room for attendees to step out for work-related activities (meetings, emails, conference calls, etc.). If you must cancel, we just ask that you let us know at least 48 hours in advance so that we can open up the waitlist for another member.
According to Gartner, “more than two-thirds of companies now compete primarily on the basis of customer experience—up from only 36% a decade ago.” So what does this mean for your Financial Services institution? Are you able to innovate and create the experiences your current and prospective customers want or are you struggling to deliver at the velocity required to keep and grow your market share?
Join this sessions to learn:
Discover how you can proactively build a better, faster, more responsive CX into your backend without compromising security.