CMO, CDO & Customer Experience, National Virtual Panel: Balancing CX, Automation & Cost

Balancing CX & Cost: How Channel Automation Reduces Costs While
Driving Better Customer Experience

The rise of interaction numbers combined with stagnant or shrinking budgets create a gap in the ability to provide a superior customer experience. In 2023, businesses face what seems to be an impossible challenge: Improving the customer experience while reducing costs. Yet, some contact center leaders are doing just that. What strategies are these leaders taking that make them confident in their ability to deliver great CX while also generating ROI? What are their priorities as they seek to balance superior customer engagement with operational efficiency?

Join us and our panel of experts, Kelly Koelliker and Jason Valdina from Verint, as we discuss practical ways to solve what Verint calls the “CX/Cost Equation”:

Why balancing the customer and agent experience is a key priority for organizations in 2023
The role of channel automation and workforce orchestration in successfully closing the Engagement Capacity Gap™
What digital-first engagement investments make leaders more confident in their ability to reduce costs and drive ROI
How your contact center can stop being a cost center and start generating ROI
Don’t miss this engaging conversation loaded with insights from Verint and fellow contact leaders to help you redefine your CX strategy.

Resources:

Webinar: Increase Your Customer Experience Flexibility, Agility, and Capacity with Channel Automation

Blog: Building a Modern Customer Engagement Strategy with Channel Automation

Research Report: The 2022 State of Digital Customer Experience Report

Brochure: Verint Channel Automation